You can return an item purchased online with a credit card, debit card, gift card or PayPal for a refund or an exchange by visiting the relevant brand’s retail store in New Zealand (ie. items bought at Peter Alexander, Smiggle, Just Jeans, Jay Jays, Portmans, Dotti and Jacqui E can only be returned to the store of the same brand).
An item purchased online using Afterpay, Zip, or Humm as tender can be:
- Returned for a refund by posting it to our online store returns & exchanges address. See How do I return an item for details.
- Exchanged in store for an alternative item or a gift card to the value of the item. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid.
All refunds & exchanges are subject to the conditions of Refund & Exchange Policy being met