Returns & Exchanges

General

• Where can I find your stores and opening hours?
• Store Feedback
• What is your privacy policy?
• What are your terms of use?

Contact

• When is customer services open?
• Contact us via email, phone & mail

Jobs & Careers

• How can I apply for a position with Just Jeans?
• Do you have any job vacancies?

Updating Account Details

• How to Shop across brands on our website
• How do I change my password?
• How do I delete my Just Jeans account?
• How can I update my account billing address or delivery address?
• How will my payment appear on my bank statement?
• Which brands can I shop online using my account?

See all 7 articles

Account Issues

• I'm having trouble logging into my account?
• My account has been locked?
• I have forgotten my account password?

Just Shop Rewards has closed

• Can I redeem a $10.00 reward when exchanging a product?
• How do I use my points?
• How do I earn points under Just Shop Rewards?
• When will I stop earning Just Shop Reward points?
• How many points will I earn under Just Shop Rewards?
• Do I earn Just Shop Reward Birthday reward?

See all 39 articles

Product

• Can I pre-order an item currently out of stock online?
• You are sold out online, do you still have it available?
• Can you transfer stock between stores?

Payments

• What payment methods do you accept?
• How to pay with Afterpay

Pricing

• Do you offer bulk order discounts?
• Pricing in our online store
• Do prices online include GST?
• Are the prices online the same in store?

Promo Codes

• Why is my promo code not applying?
• How does your Buy 1 get 1 50% off offer work?
• I haven't received my welcome code after signing up?
• Can I use my promo code on sale or discounted items?
• I forgot to apply my promo code, can you help?

Purchasing Gift Cards

• What if my Gift Card is lost or stolen?
• Can more value be added to my Gift Card?
• I did not receive my eGift Card?
• Can I cancel my Gift Card order?
• Is it safe to purchase Gift Cards online?
• Can I add a message to Gift Cards purchased online?

See all 17 articles

Using Gift Cards

• How do I pay with multiple Gift Cards?
• Can I exchange, return or refund a Gift Card?
• How do I check the balance and transactions of my Gift Card?
• How do I use my Gift Card to purchase online?

Order Issues

• I have received the wrong item, what can I do?
• I have not received my order confirmation email?
• How do I know my order went through?
• I am having trouble placing my order?
• I have an item missing from my order?
• I have received a refund due to a stock discrepancy?

Online Orders

• Can I combine two orders?
• Can I add/swap/remove items from my order?
• How can I find my order number?
• Can I cancel my order?
• Where is my order?

Delivery Issues

• My order says it has been delivered, but I have not received it?
• My parcel tracking shows delivered, but I don't have it?
• I haven't received an email with my tracking information?
• What if the delivery date has passed and I still don't have my order?
• Why has my order been returned to sender?
• Can I change my address?

Delivery Information

• Will I be charged customs duty or taxes on my international order?
• Can an item from a store be sent to me?
• Is there free delivery over a certain amount?
• How long does delivery take?
• Do you offer Click&Collect?
• How do I track my order?

See all 9 articles

Policy

• Change of Mind Refund & Exchange Policy

Exchanges

• How do I exchange an item?
• What if I exchange for a cheaper item?
• What if I exchange for a higher value item?
• What if the item I want to exchange for is sold out?
• Do I need to pay for my exchange?

Returns & Refunds

• Can I return a sale item?
• I have received a faulty or damaged item, how can I return this?
• Can I return my Online order in store?
• How can I get a refund on my Afterpay order?
• How do I return an item?
• Do you have extended returns for Christmas?

See all 12 articles